Refund and Returns Policy

At Eiliyah Garments, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help! Please read our Refund and Returns Policy carefully to understand our process.

1. Return Policy

We accept returns under the following conditions:

✅ Timeframe: You may request a return within 7 days of receiving your order.

✅ Condition of Item: The item must be unused, unwashed, and in its original packaging with tags attached.

✅ Eligible Products: Only regular-priced items are eligible for returns. Sale items, undergarments, and accessories are non-returnable due to hygiene and clearance policies.

✅ Damaged or Defective Items: If you receive a defective or incorrect product, please contact us immediately with photos of the issue.

2. Refund Policy

Once we receive your returned item and inspect it, we will process your refund:

💳 Payment Method: Refunds will be issued to the original payment method used during purchase.

⏳ Processing Time: It may take 7-14 business days for the refund to reflect in your account, depending on your bank or payment provider.

🚫 Non-Refundable Items: Items that are damaged due to customer misuse, have missing tags, or exceed the return timeframe will not be refunded.

3. Exchange Policy

🔄 Need a different size or color? We offer exchanges for eligible items. Contact our support team, and we’ll assist you in finding the right replacement.

4. How to Request a Return or Refund

To initiate a return or refund:

1️⃣ Email us at eiliyahgarments@gmail.com with your order number, reason for return, and product photos (if applicable).
2️⃣ Wait for Approval: Our team will review your request and provide return instructions.
3️⃣ Ship the Item: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4️⃣ Receive Your Refund/Exchange: After we inspect the item, we will process your refund or exchange.

Thank you for shopping with Eiliyah Garments! We appreciate your trust in our brand and look forward to serving you again.